Forum Topics
Technical Support: Issue with shows not uploading in director's vault
Created by:
mario_mathman
10/5/23 @ 1:47am
(EST) |UTC - 5:00
Location: United Kingdom
Posts: 266
Are other VIP users still waiting for their shows from two days ago to appear in their director's vault?
I think there is a general problem as the 'New Arrivals' page only features shows from the 3rd October, but not the evening shows.
There are no shows from yesterday either.
Please can someone confirm whether the problem is being resolved as live support just kept frustratingly repeating the same standard phrases! Quote
I think there is a general problem as the 'New Arrivals' page only features shows from the 3rd October, but not the evening shows.
There are no shows from yesterday either.
Please can someone confirm whether the problem is being resolved as live support just kept frustratingly repeating the same standard phrases! Quote
Hello, Thank you for contacting via forums. You will be reached out via email to discuss issue. - JG
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Im having the same issues - shows from the last two nights arent appearing.
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Same. Show last night does not show up in my recordings.
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Hi everyone! There is a small backlog, but we are working on it and we hope to have everything resolved in the next 24 hours. If your VOD still hasn't shown up after 24 hours, please reach out to Customer Service for assistance. Thank you for your patience! 
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Thanks for the update
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Created by:
mario_mathman
10/8/23 @ 10:11am
(EST) |UTC - 5:00
Location: United Kingdom
Posts: 266
Waiting for shows from the 6th, 7th and 8th of October to appear in my Director's Vault........
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I'm waiting for my show from yesterday, october 7th.
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I got it now 
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